1.Is all your silver sterling, and are your stones authentic?
Yes, all our silver is guaranteed to be at least 92.5% pure (designating it sterling) and all our stones are guaranteed to be authentic.
2.What sort of guarantees do you offer?
Every piece of our wholesale silver jewelry comes with a 30 day guarantee against defects in workmanship or materials. We have a 10 day, no-questions-asked return policy for wholesale silver jewelry or any of our wholesale gift items, but we cannot refund shipping charges. Wholesale silver jewelry and gift item returns can be exchanged, refunded or held on account as credit. When returning wholesale silver jewelry or wholesale gift items, please contact us for an RMA number before sending items back.
3.What's a reseller number? I don't have one...
Some states don't require one. We ask for one for tax purposes for our records only. If you aren't required to have one, please enter "not required" in the appropriate box on our site (applies to orders, password requests and catalog requests).
4.Do you drop ship?
Yes, we do drop ship, as long as each order meets our $50 minimum.
5.Can I sell your products on my website?
Of course. You should have whatever items you are selling in stock in your own inventory. We run out of items, so if you sell something we are out of stock on, it will be up to you to handle your customer. We accept no responsibility for out of stock items, but we do try our best to avoid the "sold out" sign.
6.I want to do a price comparison before I sign up. Why can't you show me the prices? What is the big secret?
Many of our customers appreciate that we do not disclose our prices to the public. We also believe it is the right thing to do. Maybe the internet has redefined the wholesale-retail market and many wholesalers are selling directly to the public. We still believe the old fashion wholesale-retail market order. We certainly wouldn't be happy if our manufacturers/suppliers disclose our cost to our customers. So if you are a retailer, you would understand and appreciate why we don't display our prices to the public.
7.Other jewelry wholesale websites do not require any document from me. Don’t you want my business?
If those are true wholesalers, they should ask you for resale documents. Most of them just want to make quick sales so they skip this process. Or they are just a retailer giving you quantity discount. We probably lost potential customers due to our diligence. But those who become our customers are all sincere buyers. They are probably the best customers a wholesaler could ever ask for. And we reward them with the best prices, quality and service that we can provide.
8.I am an international customer. How do I open a wholesale account?
If you are an international customer, please send us (via fax, email or regular mail) a copy of you local business registration or equivalent document. Once we receive your documentation, we will approve your account.
9.Is it safe to put my credit card through your web site?
Yes, your credit order is transmitted through secure socket layer (SSL) between your computer and our secure server. This is the same technology used by online airline booking or online banking. Further, we do not store your credit card information permanently on our server.
